FAQs

What products and services does Imperial Glass and Timber offer?

We provide joinery services, hardware, and building materials for kitchens, wardrobes, and shower screens. Our offerings include installation services, cut-to-size glass and mirrors, and a wide range of building materials.

Imperial Glass and Timber provides a wide range of building materials and home improvement products. This includes glass sheets, mirror sheets, timber, MDF panels, stone benchtops, kitchen and wardrobe components, bathroom fittings, and flooring options. Check our website to see more products: https://imperialglassandtimber.com/

Where are you located?

Our main store is located at 5 Powdrill Road, Prestons, NSW 2170.

Do you offer installation services?

Yes, we offer professional installation services for wardrobes, kitchens, shower screens, related cabinets, and joinery.

Which areas do you serve?

We serve customers in Sydney, Melbourne, and Queensland.

Can we purchase in the office?

We advise to purchase on the website before coming to the office so it generate an order number

Do you offer custom cut-to-size services for glass and mirrors?

Yes, we provide custom cut-to-size. Send us your inquiry via info@imperialglassandtimber.com

What’s your turnaround period on benchtops from measure to install?

5-7 working days for stone

Do you deliver to Melbourne?

Yes, we do deliver to Melbourne. And we also ship to Australia wide

I would like to know what the difference is between laminated plywood and melamine plywood please.

Melamine plywood is a plywood core material with a white melamine face

What does it mean by runners sold separately?

If you purchase a pull-out hamper, you may need to purchase a runner separately. The runner isn't included with the hamper

Do you deliver to Perth?

Yes, we can ship to Perth

Hi there, I am looking at getting some mirror vinyl back. Are they good quality like a mirror?

They are a standard glass mirror with a vinyl back to support the structure of the material.

Hello! Can this frosted laminated glass be used as a shower screen? Is it possible to get 2160mm x 920mm? How long is the delivery time to 2216 in Sydney?

 Hi, yes these sheets are usually used for shower screens. Our sheet size is 2140mm for the frosted. You are looking at 2-5 working days. You may purchase the items online and input all the delivery details.

Do you supply cabinets with white poly gloss finish?

Yes, we do.

What is the largest size you have in the pull-down clothes rail? Just asking what would be the longest pull-down clothes rail you make, or can I order one to size or maybe put two in?

Hi Belinda, suitable for a 900mm wide space. The ones we have can be adjusted to be smaller.

Do you deliver to the Gold Coast?

Yes, we can ship to the Gold Coast.

I’m looking for a mirror to put on a wall. Can this be done with 3M tape for your plain mirrors?

Are you referring to double-sided tape? If so, yes, you can use that, but we also recommend using liquid nails.

Do you deliver?

Yes, we do deliver. Send us the products and services you are after and please provide us with your location or email us at info@imperialglassandtimber.com. You may also call us at (02) 8798 6323 for a faster transaction.

Hi there, is there a shipping rate no matter the cost of the order?

Shipping cost is dependent on the product. Pricing is as per the website.

Hi. Just checking, is this a real timber veneer? Also, are you able to cut these panels to size?

Yes, it is a real timber veneer and yes, we can cut them.

Supply and Install Services or Custom Joinery?

Once the drawing is approved, give us 4-6 weeks for the installation of the joinery.

Shower Screen Supply and Install?

Lead time is 4-7 working days.

When will you come for actual measurement?

Measurements are done after confirmation that you would like to proceed and/or a deposit has been made.

Is there a backing on the cabinets?

All cabinets have backing on them.

How long will it take for the job to be finished?

Standard lead time for cabinets is 4-6 weeks.

Is Saturday by appointment only? Because I did call last week and was told that the showroom is only open during weekdays?

We do open on Saturday mornings, however, this is only for small pickups, not for sit-down appointments.

Hi, interested in purchasing drawer slides pairs 400mm. Do screws come with them?

No, screws do not come with them.

Hi, I ordered an item on your website. How many days is the lead time?

You can check the lead time by adding the item to the cart and calculating the shipping rates. Standard shipping takes 2-5 working days.

Hi, is it possible to get samples? Samples of engineered herringbone?

We are unfortunately unable to provide you with samples of the flooring.

Hi Can I request for a porta timber sample?

Yes, we can provide timber samples. Please let us know the color you need and your address. Once arranged, you should receive the sample within a few days.