Shipping policy

Once you submit an order, our team will be notified and work quickly to get it ready for you.

It is the customers responsibility to be home to accept the delivery. If a delivery redirection or adjustment is incurred, the cost must be covered by the customer. The customer must also cover any costs incurred by supplying an incorrect delivery address.

Delivery time will depend on the type of item.

In Stock Items

• You can expect 3 - 10 business days delivery (metro areas) or up to 18 business days for country and remote regions.
• Pick up from our warehouse may be available on the same day or typically within 5 business days.

Custom Order Items

• If you organise an item to have be custom built or have custom changes, delivery is typically 2 - 6 weeks depending on the complexity of the customisation.
• Most (but not all) items on our website will be marked custom order if they are so, typically in the description box.

Pre-Order Items

• Items will be marked pre-order on our website if we have deemed they are currently unavailable from the supplier but will be available at a future date.

Out Of Stock Items

• Items that are currently not available (but will be available in the future) will be marked as pre-order items.

We do our best to mark all items that are currently not available, however; it is difficult to keep track of all items stock availabilities.

In the case that you order an item that is not available, you will be contacted to discuss alternatives or be advised of a wait time. If you do not agree to this wait time, or any alternatives, a full refund can be organised.

Pick Up Policy

If you order an item and select local pick-up then you will be required to come in to our store to pick up the item in person.

Notification for pick up will be either sent to your email or phone number.

You will need to bring some form of identification such as a drivers license to prove your name and address.

If you are unable to collect the item(s) yourself and require someone else to do this, we will require an email (sent to info@sydneyhomecentre.com.au) to provide details of the person picking up the item(s). This must include their name and address.

My Item Has Arrived Damaged

We do our best to ensure that our items arrive in pristine condition. We go to great lengths to wrap and pad our products to ensure safe delivery.

In the unfortunate case where you item is damaged, we can assist you in several ways:

• Claim the delivery insurance of up to $100.
• Organise for a replacement or exchange.

Note that this applies to items that have arrived within 24 hours to your desired address. Evidence of damage must be provided including photographs.

If 24 hours has been exceeded, the customer claim cannot be accepted as the courier service cannot guarantee that damaged was caused by them. After 24 hours, the customer is deemed as accepting the goods and liability for such goods. Claiming a warranty will be the next course of action.

Do You Deliver Australia Wide?

In almost all cases we deliver to any location within Australia. In the very rare instance where we cannot make a delivery, we will call you to organise alternatives.

Do You Deliver To Post Offices And PO Boxes?

Our couriers cannot send to Australia Post-owned properties. This includes post offices, PO boxes, parcel lockers, parcel collect locations and locked bags.

In the event that you do submit such a delivery address, our team will contact you to arrange an alternative delivery address.

Please note that our address check is usually done when your item(s) has arrived with us and is prepared to be sent. Therefore; please expect a delivery delay as we work to send your item to a new address.

How Much Does Delivery Cost?

When you purchase an item from us, you can use the 'Estimate Shipping' section to estimate the cost of delivery to your address.

Delivery cost is higher if you are outside a metropolitan area and/or your order exceeds average weights and size.

Delivery Conditions

• Deliveries by our carriers are up to the discretion of the carrier, but typically delivered to the front of the door (or entrance to the building the property is situated in) or to the kerb if applicable. A tail gate delivery will also occur if the customer has selected the appropriate carrier.