The Home Collective

A STORAGE ORGANISERS COLLAB

Frequently Asked Questions

Shipping Policy

  • Free shipping for most orders over $150.00
  • Standard shipping starting from $9.99
  • Express shipping starting from $49.99
  • Free in-store Click & Collect (Sydney metro only)

Returns Policy

We will gladly exchange or refund your purchase when the goods are unused and in their original condition. We offer:

  • A money-back refund within 30 days of the delivery date
  • An exchange or store credit within 60 days of the delivery date

Click Here to read our full Returns & Refund Policy

Shipping Times

We aim to get your parcels to you as fast as possible and typically ship by the next business day. However it can take up to 3 business days to dispatch orders.

As a guide, these are the average delivery time frames after an order has been dispatched:

• Sydney: Same-day, 1-3 business days

• Melbourne, Brisbane: 2-5 business days

• WA,SA & Adelaide: 2-7 business days

• Regional or non-metro addresses: 5-12 business days

Click Here to read our full Shipping Policy.